Privacy Policy

Introduction

UniCare360 is committed to protecting the privacy and confidentiality of personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy outlines how we collect, use, disclose, and safeguard your personal information.

What Personal Information Do We Collect?

We may collect the following types of personal information:

  • Identification Details: Name, date of birth, address, contact information.

  • Health Information: Medical history, medications, allergies, treatment plans.

  • Financial Information: Medicare number, health fund details, billing information.

How Do We Collect Personal Information?

We collect personal information through:

  • Direct Interactions: When you register as a client, complete forms, or communicate with us.

  • Third Parties: Referrals from other healthcare providers, hospitals, or family members.

  • Electronic Means: Through our website, emails, or other digital platforms.

Why Do We Collect, Use, and Share Your Personal Information?

We collect your personal information to:

  • Provide you with quality healthcare services.

  • Communicate with other healthcare providers involved in your care.

  • Process payments and manage billing.

  • Comply with legal and regulatory obligations.

How Do We Store and Protect Your Personal Information?

Your personal information is stored securely in electronic and/or paper formats. We implement measures to protect your information from unauthorized access, alteration, or disclosure. Access is restricted to authorized personnel only.

When and Why Might We Share Your Personal Information?

We may share your personal information:

  • With other healthcare providers for coordinated care.

  • With your consent, to family members or other representatives.

  • When required by law, such as reporting certain diseases or complying with court orders.

Accessing and Correcting Your Personal Information

You have the right to access and request correction of your personal information. To do so, please contact our Privacy Officer at:

  • Phone: (61) 0406 811 088

  • Email: info@unicare360.com

  • Address: Suite 109, Ground Floor, 48 Atchison Street, St Leonards, NSW 2065

Privacy Complaints

If you have concerns about how we handle your personal information, please contact our Privacy Officer. We will investigate and respond to your complaint in accordance with our obligations under the Privacy Act.

Changes to This Privacy Policy

We may update this privacy policy from time to time. The latest version will be available on our website.

For further guidance, consider consulting the Privacy Policy Template provided by the Royal Australian College of General Practitioners (RACGP). This template can serve as a useful reference for structuring your policy. ​RACGP

Additionally, reviewing privacy policies of other healthcare providers, such as Healthcare Australia, can offer insights into industry standards and practices. ​Healthcare Australia

Ensure that your finalized privacy policy is easily accessible to clients, such as by posting it on your website and providing copies upon request.